Refund and Returns Policy

we believe in creating a great online, hassle-free shopping experience for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit.

Step 1:

Simply contact the our Customer Care Team by writing an email within 7 days of delivery to request an exchange.

Step 2:

Once your request is approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange.

Step 3:

In case you’ve requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.

Exchange Terms and Conditions

In-case of exchange…

Exchanges are done only within 7 days since the garment is purchased.

All items should be new, unused, and with all Carlo brand tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted.

The purchased item(s) are the customer’s responsibility until they reach the store. The company requests the customer to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to the store.

Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price. If the new item’s value is less than the previous item’s value, the balance will not be refunded.

All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange policy.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange.

An additional fee will be charged for every exchange order, which will take within 14 days after the request for an exchange has been placed.

Purchases made at the physical store cannot be exchanged online. These exchanges can only be done by visiting the store.

Sale items purchased online cannot be exchanged.

Orders made through our website cannot be picked up from the shop.